Legal and Compliance Center
We are committed to operating our platform with the highest standards of transparency, trust, security, and regulatory compliance. Here, you will find all critical legal documents, service policies, and compliance resources governing your use of Luna's Services.
Legal Documents
Terms of Service
Our master agreement that governs your use of Luna's Services, including Free Trials, Paid Subscriptions, and Token/LOC usage.
View DocumentPrivacy Policy
Explains how we collect, use, share, and protect your personal information in compliance with GDPR, CCPA, and other data protection laws.
View DocumentCookie Policy
Explains how Luna uses cookies and similar technologies to operate our platform, analyze traffic, and enhance user experience, with options to manage your preferences.
View DocumentData Processing Addendum (DPA)
Applicable to Enterprise and Custom Plan customers. Describes Luna's obligations regarding personal data processing under GDPR, UK GDPR, and CCPA.
View DocumentRefund Policy
Details the conditions under which refunds may be issued for Subscriptions, Tokens, or LOC purchases.
View DocumentAcceptable Use Policy
Defines prohibited behaviors, including misuse, competitive use, and illegal activities.
View DocumentCommunity Charter and User Code of Conduct
Outlines the behavioral standards, ethical AI principles, and collaboration expectations that guide all users of our platform, APIs, and hosted communities.
View DocumentPricing and Consumption
Token and LOC Pricing Page
Provides current Token costs, LOC redemption rates, and consumption rules. Updated periodically to reflect new services or models.
Token pricing is subject to change with market conditions and model improvements.
Enterprise customers may have custom pricing agreements.
Security and Compliance Resources
Security FAQ
Answers to common questions about Luna's technical, organizational, and administrative security measures, including encryption, incident response, and third-party audits.
Data Security
Details Luna's security controls, business continuity measures, data retention policies, and access management for enterprise customers.
Export Compliance Statement
Information on compliance with U.S. export control laws, OFAC sanctions, and global trade regulations.
View DocumentEnterprise customers can request additional security documentation by contacting security@lunabase.ai
Partner Resources
Partner Resources
We're currently developing comprehensive resources for our partners, including legal templates, compliance guides, and partnership agreements. These resources will help streamline collaboration and ensure all partnerships adhere to our legal and compliance standards.
Events and Promotions
Events and Promotions
Stay tuned for upcoming events, webinars, and special promotions related to Luna's services. We'll be sharing information about legal compliance workshops, security best practices sessions, and promotional offers for our various subscription plans and token packages.
Contact Us
If you have any questions regarding Luna's legal terms, compliance policies, or security practices, please contact:
We are happy to provide additional documentation upon request, including Standard Contractual Clauses (SCCs), Information Security Policies, and Risk Assessments for enterprise customers.